Airdroid is a mobile device management (MDM) platform that Timerack uses to support Intellipunch clocks. Timerack Support utilizes Airdroid's remote control and remote viewing capabilities to assist with troubleshooting and setup by seeing what the user at the clock sees. Timerack also uses Airdroid to remotely update clock software. 

The information in this article is provided by Airdroid to explain the Ports and Domains used by the application. The original document is attached at the bottom of the page.

Port Details

Before you set up the firewall, please refer to the following information:

Special Note: For the advanced settings on your enterprise firewall, we recommend you consult your IT administrator.

1. All ports are set as Outbound Port Rule.

2. If your firewall applies rules for specific MAC and/or IP addresses of your devices, please assign these Ports and Domains to specific MAC and/or IP addresses.

3. If your firewall applies TCP ports, please set all ports as the TCP protocol.

4. Please enable the UDP communication for the domain name of turnserver.

5. If you are unable to connect our services, here are some steps for you:

- For PC: access https://net.airdroid.com/ping/ab and click on "Report".

- Enter your contact email and submit the result.

- For Device: open Biz Daemon > Server Connection Status, then select "More Diagnostic Options."

- Click on "Report" > enter your contact email and then submit the result.

6. If you ONLY set the Domain for the firewall settings, please remove the protocol prefix (e.g. "https://" and "wss://").

7. After submitting the result, please contact us for further analysis.

Third-party Service Port Details

The domain and port details listed below are based on the current third-party service used by AirDroid Business. As some service components can affect your usage, please conduct a comprehensive evaluation before disabling any APIs or service. If you have any questions, please contact us.